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Elements Of The System 2

Support and Calibration Engineer - AB Dynamics Inc

Location - Michigan, USA

AB Dynamics, Inc. North American HQ is seeking a Technical Support Engineer to assist with training and support of our growing automotive customer base. The position requires travel throughout North America and possible trips to the United Kingdom.

Responsibilities 

  • Work closely with automotive customer base: manufacturers, Tier 1 suppliers, regulatory agencies, commercial test tracks
  • Develop a thorough understanding of ABD products and systems. Intensive training and a cooperative workplace will be provided
  • Deliver technical support via e-mail and telephone
  • Provide product-specific training to users on the use of robots and ADAS targets
  • Fully document any/all problems found with ABD equipment
  • Fully document all customer requests for new features & improvements
  • Reproduce, investigate and resolve often complex technical issues, including the provision of debugging advice and assistance to customers via telephone, email, and online remote support both on-site and at customer locations
  • Test software releases for correct operation in a simulation environment or with ABD hardware on a test car
  • Work with the team to implement new vehicle regulatory testing standards into products, assist customers in the use of our software and systems to meet their dynamic test requirements
  • Support the sales process with verbal and written technical presentations as well as product demonstrations
  • Communicate with prospects, customers, and users for information as it relates to future equipment and capability requirements and deliver proactive action to convert the information into user needs documentation, proposals, and training documents
  • Setup, manage and operate a calibration lab that focuses on ABD robots and ADAS platforms using ABD developed calibration equipment and traceable measurement devices, data loggers, power supplies, force, torque, voltage, current, and temperature instruments 


Qualifications, Knowledge, and Experience

  • A hands-on technical background 
  • Confident and effective written and verbal communication skills
  • A pleasant, cooperative, and responsible disposition
  • Bachelor of Engineering degree preferred
  • Experience with measurement and calibration instrumentation 
  • Experience with motion control systems
  • Comfortable with software and GUI interfaces, Ethernet, and CAN communications 

Person Specification

  • Ability to manage and prioritize multiple demands
  • Good personal presence, pleasant helpful demeanour
  • Willingness to travel, sometimes on short notice
  • High level of organization and attention to detail
  • A willingness to help others when and where needed in a small but growing sales and technical office


We Offer

  • Comprehensive benefits package that includes medical, dental, vision, prescription coverage, life insurance, short-term and long-term disability plans
  • Competitive 401(k) retirement plan
  • Generous paid time off, which includes shutdown over the end of year holidays

 

 *AB Dynamics, Inc is a contractor to the Federal Government and is subject to the Safer Federal Workforce Task Force guidance mandating COVID-19 vaccinations for all employees. Therefore, all candidates applying for a position after 25 October 2021 will be required to provide proof of vaccination before an offer for employment may be extended.

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